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Terms of Service

AIBotza Terms of Service

Document Type: Terms of Service

Entity: Salim Zakkour trading as AIBotza

ABN: 22 838 356 145

Trading Name: AIBotza

Entity Type: Sole Trader

Version: 1.0

Effective Date: 11 March 2026

Classification: Tier 4 — External / Client-Shareable

Review Cycle: Annually, or upon material change to service terms

Status: FINAL — Approved for publication

Contact: scarlett@aibotza.com

Regulatory Basis: Competition and Consumer Act 2010 (Cth), Australian Consumer Law (Schedule 2), Privacy Act 1988 (Cth)

1 Introduction

These Terms of Service ("Terms") govern your access to and use of the services provided by Salim Zakkour trading as AIBotza (ABN 22 838 356 145) ("AIBotza", "we", "us", "our"). By engaging our services, you ("Client", "you", "your") agree to be bound by these Terms.

These Terms are intended for business-to-business (B2B) engagements with Managed Service Providers (MSPs) and IT services businesses operating in Australia.

These Terms should be read in conjunction with:

Our AIBotza Privacy Policy v5 (Version 5.0, effective 11 March 2026)

Any applicable Service Level Agreement (SLA)

Any applicable Data Processing Agreement (DPA)

2 Service Description

AIBotza provides AI-powered fleet automation services designed for Managed Service Providers (MSPs). Our services include:

AI Digital Workers — autonomous AI-powered agents that execute operational tasks on behalf of MSP clients

Fleet Orchestration — coordination of multiple AI agents across devices and workflows

Task Automation — automated execution of support, operations, sales, and compliance tasks

AI Ticket Classification — automated triage, categorisation, and routing of IT support tickets via PSA integration

Documentation & Knowledge Management — AI-assisted documentation generation and maintenance

Monitoring & Reporting — automated fleet health monitoring, task tracking, and performance reporting

The specific services provided to each Client are defined in the applicable service agreement, statement of work, or pilot program terms. Access to the services is provided as a subscription-based right to use — no ownership of software or intellectual property is transferred to the Client.

2.1 AI-Powered Services Disclosure

AIBotza services are powered by Anthropic's Claude AI models. AI is used for task execution, document generation, decision support, communication drafting, and data processing. While AI agents operate autonomously for routine tasks, high-impact actions are subject to human oversight through our tiered authority system. Clients will be informed when interacting with AI-generated outputs, and AI-generated documents are disclosed as such where practicable.

3 Acceptable Use

You agree to use AIBotza services only for lawful purposes. The following activities are strictly prohibited:

3.1 Prohibited Activities

Illegal activity — Using the services to facilitate, support, or engage in any activity that violates applicable Australian law or regulation

AI model extraction — Any attempt to extract, reverse-engineer, distill, or replicate the weights, parameters, architecture, or training data of the AI models powering our services

Prompt injection attacks — Deliberate attempts to manipulate AI agents into bypassing safety controls, executing unauthorised commands, or disclosing system instructions

Abuse of resources — Using services in a manner that degrades performance for other clients or exceeds reasonable usage limits

Unauthorised access — Attempting to access systems, data, or accounts not explicitly authorised for your use

Data exfiltration — Using the services to harvest, scrape, or exfiltrate data beyond the scope of your agreement

Resale without authorisation — Reselling or sublicensing AIBotza services to third parties without prior written consent

3.2 Enforcement

AIBotza may enforce acceptable use violations as follows:

Critical security threats (including unauthorised access attempts, prompt injection attacks, or data exfiltration): AIBotza may suspend access immediately upon written notice, with an explanation of the breach and an opportunity for the Client to respond within 7 days.

Non-critical violations (including resource abuse or resale without authorisation): AIBotza will provide written notice of the breach and a 14-day cure period before suspension. If the Client remedies the breach within the cure period, access will not be suspended.

In all cases, AIBotza will act proportionately and will reinstate access promptly once the breach is remedied.

4 Limitation of Liability

4.1 AI Output Accuracy and Duty of Care

AIBotza will use reasonable efforts to ensure AI-generated outputs are accurate and fit for their stated purpose. AIBotza acknowledges its obligation to provide services with due care and skill in accordance with the Australian Consumer Law (ACL s.60).

However, AI-generated outputs may contain errors, inaccuracies, or omissions. The nature of AI-powered services means that outputs should not be treated as infallible.

The Client is responsible for reviewing and verifying AI-generated outputs before acting upon them, particularly in relation to:

Financial decisions or calculations

Legal or compliance matters

Client-facing communications

Technical configurations or deployments

Any matter where errors could cause material harm

Where an AI-generated output is found to contain a material error, the Client may report it to scarlett@aibotza.com and AIBotza will investigate and, where appropriate, re-process or correct the output.

4.2 Liability Cap

To the maximum extent permitted by Australian law:

AIBotza's total aggregate liability for any claims arising from or related to these Terms shall not exceed the total fees paid by the Client in the 12 months preceding the claim

AIBotza shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, loss of data, or loss of goodwill

4.3 Exclusions from Liability Cap

The liability cap in Section 4.2 does not apply to:

Liability that cannot be excluded or limited under the Australian Consumer Law

Liability arising from breach of confidentiality obligations (Section 8)

Liability arising from infringement of a party's intellectual property rights

Liability arising from fraud or wilful misconduct

4.4 Australian Consumer Law — Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified by agreement, including but not limited to:

Section 54 — Guarantee as to acceptable quality

Section 60 — Guarantee as to due care and skill

Section 61 — Guarantee as to fitness for a particular purpose

Section 62 — Guarantee as to reasonable time for supply

Where the services are supplied to a Client who is a "consumer" within the meaning of the Australian Consumer Law (including by reason of the $100,000 threshold in s.3), the consumer guarantees apply in full and cannot be excluded.

4.5 Consumer Guarantee Remedies

Where services fail to comply with a consumer guarantee under the ACL:

For minor failures: AIBotza will, at its option, re-supply the services or refund the price paid for the affected services

For major failures: The Client may choose a refund for the affected services, or compensation for any reduction in value below the price paid

A failure is major if:

The services would not have been acquired by a reasonable consumer fully acquainted with the nature and extent of the failure, or

The services are substantially unfit for their normal purpose and cannot easily be remedied within a reasonable time, or

The services are substantially unfit for a purpose made known to AIBotza and cannot easily be remedied within a reasonable time, or

The supply creates an unsafe situation

These remedies are in addition to any other rights available under Australian law.

4.6 Limitation for Non-Consumer B2B Supplies

Where our services are not supplied to a "consumer" under the ACL (e.g., where the total price exceeds $100,000 and the services are not of a kind ordinarily acquired for personal, domestic or household use), our liability for breach of any implied warranty or condition that cannot be excluded is limited, at our option, to:

The re-supply of the services, or

The payment of the cost of having the services re-supplied

This limitation is permitted under section 64A of the Australian Consumer Law.

5 Data Handling

5.1 Data Processed

In the course of providing services, AIBotza may process the following categories of data:

Client operational data — task descriptions, workflow configurations, service requests

Communication data — messages, instructions, and responses exchanged with AI agents

Ticket data — IT support tickets submitted via PSA integration, including identifiers, device information, and support content

System telemetry — performance metrics, task completion data, error logs

Account data — Client contact information, billing details, service preferences

5.2 Data Storage

Client data is processed and stored on Australian-hosted infrastructure (self-hosted hardware in NSW and AWS Sydney region ap-southeast-2)

Data at rest is encrypted using industry-standard encryption

Access to Client data is restricted on a need-to-know basis and governed by role-based access controls

Network communications are secured via private VPN (Tailscale) with no public internet exposure of management interfaces

5.3 AI API Processing

AI task execution involves transmitting task data to Anthropic's Claude API for processing. Anthropic's data handling is governed by their commercial terms, which include a commitment not to train on API-submitted data. Data transmission to Anthropic is transient and not permanently stored by the AI provider. AIBotza does not sell or share Client data with any other third parties except as required to deliver the services or as required by law.

5.4 Data Retention

Active engagement data is retained for the duration of the service agreement, subject to the category-specific retention periods set out in our AIBotza Privacy Policy v5 (Section 11.3)

Post-termination — Client data is securely deleted within 30 days following termination, unless legal obligations require longer retention

Aggregated and anonymised data (which does not identify any individual or client) may be retained indefinitely for service improvement and analytics purposes

Legal hold — Data may be retained beyond standard periods where required by law or legal proceedings

For full details on data handling, privacy, and the Australian Privacy Principles, refer to our AIBotza Privacy Policy v5.

5.5 Client Rights

Clients may request access to, correction of, or deletion of their personal data in accordance with the Privacy Act 1988 (Cth) and our AIBotza Privacy Policy v5. To exercise these rights, contact scarlett@aibotza.com.

6 Intellectual Property

6.1 Client Data

All data, content, and materials provided by the Client ("Client Data") remain the exclusive property of the Client. AIBotza acquires no ownership rights in Client Data by virtue of providing the services.

6.2 AIBotza Platform

AIBotza retains all intellectual property rights in its platform, software, AI orchestration systems, processes, methodologies, and documentation ("AIBotza IP"). Nothing in these Terms transfers ownership of AIBotza IP to the Client.

6.3 AI-Generated Outputs

AI-generated outputs produced in the course of providing services to the Client (e.g., documents, reports, classifications, recommendations) are licensed to the Client for use in connection with the Client's business operations. The Client may use, modify, and distribute such outputs without restriction, subject to the following:

The Client acknowledges that AI-generated outputs may not be eligible for copyright protection under applicable law

AIBotza does not claim ownership of AI-generated outputs produced for the Client

AIBotza may use aggregated, anonymised insights derived from service delivery to improve its platform, provided such use does not disclose Client-identifiable information

6.4 Feedback

Any feedback, suggestions, or ideas provided by the Client regarding AIBotza's services may be used by AIBotza to improve its platform without obligation or compensation.

7 Confidentiality

7.1 Definition

"Confidential Information" means any information disclosed by one party ("Disclosing Party") to the other party ("Receiving Party") that is designated as confidential, or that a reasonable person would consider confidential given the nature of the information and the circumstances of disclosure. This includes, but is not limited to: pricing, business processes, workflow configurations, client lists, technical specifications, and proprietary methodologies.

7.2 Obligations

The Receiving Party shall:

Use Confidential Information only for the purposes of performing obligations under these Terms

Not disclose Confidential Information to any third party without the prior written consent of the Disclosing Party, except to employees, contractors, or advisors who need to know and are bound by equivalent confidentiality obligations

Take reasonable measures to protect the confidentiality of the information, using at least the same degree of care as it uses for its own confidential information

7.3 Exclusions

Confidentiality obligations do not apply to information that:

Is or becomes publicly available through no fault of the Receiving Party

Was already known to the Receiving Party prior to disclosure

Is independently developed by the Receiving Party without reference to the Confidential Information

Is required to be disclosed by law, court order, or regulatory authority — provided the Receiving Party gives the Disclosing Party reasonable prior notice where permitted

7.4 Survival

Confidentiality obligations survive termination of these Terms for a period of 2 years.

8 Indemnification

8.1 Mutual Indemnification

Each party ("Indemnifying Party") shall indemnify, defend, and hold harmless the other party and its officers, employees, and agents from and against any third-party claims, damages, losses, and reasonable expenses (including legal fees) arising from:

The Indemnifying Party's breach of these Terms

The Indemnifying Party's negligence or wilful misconduct

8.2 Client Indemnification

The Client shall additionally indemnify AIBotza against any third-party claims arising from:

The Client's misuse of AI-generated outputs, including use of outputs without appropriate verification as described in Section 4.1

The Client's breach of acceptable use provisions under Section 3

8.3 Indemnification Procedure

The party seeking indemnification shall:

Promptly notify the Indemnifying Party of any claim

Provide reasonable cooperation in the defence of the claim

Allow the Indemnifying Party to control the defence, provided that settlement may not be agreed without the indemnified party's consent where such settlement would impose obligations on the indemnified party

9 Termination

9.1 Termination by Either Party

Either party may terminate the service agreement by providing 30 days' written notice to the other party.

9.2 Termination for Cause

Either party may terminate immediately upon written notice if the other party:

Commits a material breach of these Terms and fails to remedy such breach within 14 days of receiving written notice of the breach

Becomes insolvent, enters administration, liquidation, or receivership

Is found to have engaged in prohibited activities under Section 3 (subject to the enforcement process in Section 3.2)

9.3 Effect of Termination

Upon termination:

AIBotza will cease providing services at the end of the notice period

The Client will pay all outstanding fees for services rendered up to the termination date

Pro-rata refund: Any pre-paid fees for services not yet rendered as at the termination date will be refunded on a pro-rata basis within 30 days

Client data will be handled in accordance with Section 5.4 (Data Retention) — securely deleted within 30 days, unless legal obligations require longer retention

AIBotza will provide reasonable assistance with data export during the 30-day post-termination retention period

Provisions that by their nature should survive termination (including Sections 4, 5, 6, 7, 8, 9.3, and 10) shall survive

10 Governing Law and Dispute Resolution

10.1 Jurisdiction

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia.

10.2 Dispute Resolution

The parties agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia for the resolution of any disputes arising from or in connection with these Terms.

10.3 Mediation

Before commencing court proceedings (other than for urgent interlocutory relief, i.e. emergency court orders to preserve rights or prevent harm pending resolution), the parties agree to attempt to resolve any dispute through good-faith mediation. The mediation shall be conducted in Sydney, NSW, in accordance with the mediation rules of the Resolution Institute.

Mediation timeframe: If the dispute is not resolved through mediation within 30 days of the mediator's appointment (or such longer period as the parties agree in writing), either party may commence court proceedings.

Mediation costs: The costs of mediation shall be borne equally by the parties unless the mediator determines otherwise.

11 Pricing & Payment

11.1 Pilot Program

Clients participating in the AIBotza Pilot Program are subject to the specific pricing and terms set out in their individual Pilot Agreement. Pilot pricing is offered at a discounted rate and is subject to change upon transition to a standard service agreement.

11.2 Standard Pricing

Standard pricing is set out in the applicable service agreement or statement of work. AIBotza may adjust pricing with 30 days' written notice to the Client. If a Client does not accept the revised pricing, the Client may terminate the agreement on written notice before the new pricing takes effect, without penalty.

11.3 Payment Terms

Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date. Late payments may incur interest at a rate of 2% above the Reserve Bank of Australia cash rate prevailing at the date of the invoice, calculated daily on overdue amounts.

12 Service Levels

Service levels (including uptime commitments, response times, and availability targets) are governed by the applicable Service Level Agreement (SLA) entered into between AIBotza and the Client. Where no separate SLA has been executed, no specific uptime, response time, or availability commitments apply, and AIBotza will use commercially reasonable efforts to maintain service availability.

13 General Provisions

13.1 Entire Agreement

These Terms, together with any applicable service agreement, SLA, DPA, and AIBotza Privacy Policy v5, constitute the entire agreement between the parties and supersede all prior negotiations, representations, and agreements.

13.2 Amendments

AIBotza may amend these Terms from time to time. Clients will be notified of material changes at least 30 days before they take effect. If a Client does not accept a material amendment, the Client may terminate the agreement on written notice before the amendment takes effect, without penalty. Continued use of the services after the amendment takes effect, without prior objection, constitutes acceptance of the amended Terms.

13.3 Severability

If any provision of these Terms is found to be invalid or unenforceable (including under the unfair contract terms provisions of the ACL, sections 23–28), the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

13.4 Assignment

Neither party may assign or transfer their rights or obligations under these Terms without the prior written consent of the other party.

13.5 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including but not limited to natural disasters, acts of government, pandemics, cyberattacks, or disruptions to internet infrastructure ("Force Majeure Event").

The affected party shall:

Notify the other party in writing within 5 business days of becoming aware of the Force Majeure Event

Take reasonable steps to mitigate the impact of the event on its obligations under these Terms

Resume performance as soon as reasonably practicable after the event ceases

If a Force Majeure Event continues for more than 90 days, either party may terminate these Terms by providing 14 days' written notice, without liability.

13.6 Notices

All notices under these Terms shall be in writing and sent to:

AIBotza: scarlett@aibotza.com

Client: The email address specified in the applicable service agreement

Notices are deemed received on the business day following transmission by email.

13.7 Unfair Contract Terms

These Terms have been drafted with the objective of ensuring that no term creates a significant imbalance in the parties' rights and obligations, in accordance with sections 23–28 of the Australian Consumer Law. Where a term is found to be unfair within the meaning of those provisions, the term is void and will not be relied upon by AIBotza.

14 Security

AIBotza implements technical and operational security measures to protect Client data, including encryption in transit (TLS 1.2+), encryption at rest, role-based access controls, private network architecture, and continuous monitoring. Full details of our security measures are set out in our AIBotza Privacy Policy v5 (Section 11).

AIBotza does not currently hold SOC 2, ISO 27001, or equivalent third-party security certifications. We are committed to implementing security practices commensurate with industry standards for a business of our size and maturity.

15 Contact Details

Salim Zakkour trading as AIBotza

ABN: 22 838 356 145

Contact Type

Details

General enquiries

scarlett@aibotza.com

Privacy enquiries

scarlett@aibotza.com

Support

scarlett@aibotza.com

Complaints

scarlett@aibotza.com

Document Control

Field

Value

Document

AIBotza Terms of Service

Version

1.0

Date

11 March 2026

Author

Sentinel (CCO)

Status

FINAL — Approved for publication

Next Steps

Legal review by qualified Australian solicitor recommended before external publication

Disclaimer: This document has been prepared by the AIBotza compliance function (Sentinel — CCO) to meet Australian regulatory requirements. While drafted with reference to the Australian Consumer Law, Privacy Act 1988, and Australian Privacy Principles, it has not been reviewed by a qualified legal professional and should not be relied upon as legal advice. AIBotza should engage an Australian solicitor to review and finalise these Terms before external publication.